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Gidenler Tarafından Oyladı. Sonuç: 4/ 10 (Kötü)
disappointing.
When i?ve arrived at 14:30 my room wasn?t ready yet. I?ve left my luggage and got back to reception at 17 pm to get the key. But surprisingly when i came in my room (nearly 3 hours later then check in time), the cleaning services seemed to just started to work there. Few lights were not working properly in the room.
At the departure day we?ve asked for availability for late check out (for few hours up until 14-15 pm, but there was no room and the cleaning service would come and knock the door at 12:-3 pm. So what does it make the hotel service to act so much unrespectful to the guests, that can?t even leave the shower few mins after formal check out time, but had to wait for 3 hours (or 4 hours in case of my dad) for their room to be ready when they?ve arrived? And the hotel is not that big comparing with many others in the area.
Room costs over 300$ per night, yet there?s no dental or shaving kit and cleaning service won?t leave me additional shower gel even though the previous one was almost empty.
When I came to a waiter in a beach bar and kindly told him with a smile on your face that he hadn?t see me calling him for few mins, he would answer that he was passing by me right before and it was me who hadn?t seen him and said nothing to him. I mean? No smile or apology neither here nor from reception at all.
As one wise man said: ?Problems happen, no big deal. What matters is the reaction to it.? Yes, it happens so the room wasn?t clean or the waiter would not occasionally see you while talking with other waiter at the bar. Even though it wasn?t nice and respectful at all. But the way you solve the problem matters a lot.
No need to mention that this is a 5-star expensive hotel in Belek, Turkey, whereas Belek is so well-known for its high class service. By the way absolutely same experience happen to my dad who?d stayed at Kempinski at the same time both with room service and late check in due to room that wasn?t ready even by 17 or 18 pm.
Definitely not the quality of service that you expect from such hotel for such a price.
Food was fine though and waiters at the main restaurant very attentive and helpful.
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